Lexicon’s Client Care team supports firms by monitoring, encouraging, and promoting positive relationships to produce happy and loyal clients.
Throughout the duration of a case, a Lexicon Client Care representative checks in with the client to gauge their level of satisfaction and address concerns or complaints. By distributing surveys throughout each stage of the case, the Lexicon Client Care team produces a Client Care Score and Firm Referral Score that is combined with practice proficiency data to generate a Practice Quality Dashboard.
In cases in which a credit needs to be processed onto a client’s account, Lexicon completes the credit form and ensures it is processed in a timely manner.
Through regular communication and consistent feedback, Client Care works to ensure that your clients are content with the level of service they are receiving.