Lexicon Brand Manager Lauren Hoffmann hosts The LeXFactor, A Lawfully Good Podcast. In this episode, she is joined by Lexicon CEO Scott Brennan, as they discuss how to approach practice management during the COVID-19 pandemic.
Lauren and Scott talk about the customer service challenges involved in how Lexicon clients approached the COVID-19 pandemic, facilitating the expansion and marketing of video conferencing between attorneys and their clients or potential clients.
Scott highlights how the cloud-based Lexicon legal case management software securely can assist with legal matters looking to maintain social distancing practices during the pandemic. He also emphasizes how COVID-19 changed legal marketing strategies for Lexicon clients.
Scott breaks down how important cyber security is to law firms and legal software and service providers. Security and innovative solutions for attorney-client interaction are paramount, and Scott talks about their importance in the instance of a second COVID-19 wave.