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Cultivating Client Relationships Pt 3 – EP 23 – The Entrepreneurial Lawyer

Podcast hosts Dan Cuneo and Sarah Ruttan Bates are joined by Ed Herman, Managing Partner of Brown and Crouppen, for the conclusion of their three-part conversation.

In this episode, Mr. Herman discusses how to cultivate client relationships even when it means turning down their case. Mr. Herman discusses the benefits of utilizing paralegals to increase efficiencies, how to build trust during the intake process when faced with a question you do not know the answer to, how to explain to a client that they do not have a case and still maintain that relationship, and more.

Listen to Part I of their conversation here:

Listen to Part II of their conversation here:

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