The LeXfactor

Setting Expectations in a Law Firm’s Business Operations – The LeXFactor

Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeXFactor, A Lawfully Good Podcast.

In this episode, they are rejoined by Lexicon Director of Legal Operations and Training Sarah Ruttan Bates, to discuss the business operations and expectations of law firms, from a day-to-day perspective. Sarah talks about how defining expectations for lawyers and legal staff is critical for law firms, in establishing a positive firm culture.

She highlights why job descriptions are so critical not only during the hiring process, but afterward when establishing clear expectations. Sarah also talks about dashboards and how they should be pushing people to strive to get to that next level in their work.

Sarah also describes how accountability factors into how leaders in law firms need to establish expectations. She emphasizes the importance of one-on-one meetings and how employees benefit from that time and experience.