Defined Expectations. Continuous Improvement.
What We Offer
QUALITY STANDARDS EVALUATION & DEVELOPMENT
SURVEY CONTENT & PROCESS DESIGN
SCORECARD CONTENT & PROCESS DESIGN
REPORTING
IDENTIFICATION OF CONTINUOUS IMPROVEMENT OPPORTUNITIES
A happy team works together to ensure efficiency for their clients. A happy client means more revenue for you and your team. Both of which only come from having a well-oiled machine in place. Lexicon’s Practice Quality services are the cogs and wheels you need in your machine to ensure your firm is operating efficiently and creating a happy team and happy clients on the daily.
So, what does that really look like? Lexicon manages the development and implementation of business process excellence, so your law firm is streamlined to the max. This includes focused areas in process improvement, quality management, and client satisfaction.
Our quality team guides the design and management of internal business processes for your quality system components and continuous improvement efforts.
Additionally, we develop and employ surveys to evaluate the satisfaction of your clients throughout the lifecycle of their legal matters.
But we don’t stop there. Our team takes it a step further and ensures practice proficiency by serving as a resource for growing outstanding case and client management skills. We utilize and manage scorecards to measure attorneys’ adherence to your firm’s case management standards, and those scorecards are then monitored and updated as needed. Cases are scored on a routine basis so you can ensure accuracy is upheld.
The results that come from these scorecards and surveys provide targeted data to identify improvement opportunities for your firm’s overall processes and client experience.
A client-centric approach to practice management is key to your firm’s success.
Why Trust Lexicon:
- Extensive experience developing survey and scorecard content, including over 200,000 surveys and 13,000 scorecards/audits
- Skilled survey representatives with extensive customer service training
- Experienced attorneys performing assessments
- Detailed data reporting
- 12+ years’ experience in managing and growing firms
- Dedicated legal industry experience
- Comprehensive partner—software and services—to help drive firm efficiency
Explore All Managed Services
Facilities Management
Facilities Management
Our facilities team oversees the purchasing and real estate for your firm. This includes selecting office space, negotiating leases, space planning, selecting finishes and décor, and ordering furniture and fixtures.
HR & Recruiting
HR & Recruiting
Lexicon ensures your firm and employees are set up for success while identifying talented employees who will fit within your firm’s culture and help your business grow.
Information Technology
Information Technology
Lexicon provides technology support and data analytics as well as infrastructure and application development as part of its Information Technology services.
Legal Ops & Training
Legal Ops & Training
Lexicon’s legal operations & training team serves as subject matter experts for your firm’s legal staff team and creates and oversees the administrative components of the paralegal team.
Marketing
Marketing
Lexicon marketing services utilize both traditional and digital marketing strategies to build your brand and drive leads to your firm.
Practice Quality
Practice Quality
Our practice quality teams will help ensure you meet client and firm expectations.
Virtual Receptionist
Virtual Receptionist
Lexicon’s Virtual Receptionist team strives to retain clients through world-class customer service and aims to lead the industry in revenue and process improvement.
Total Practice Management. Total Peace of Mind.
Lexicon takes care of the business so you can take care of the law.