A happy team works together to ensure efficiency for their clients. A happy client means more revenue for you and your team. Both of which only come from having a well-oiled machine in place. Lexicon’s Practice Quality services are the cogs and wheels you need in your machine to ensure your firm is operating efficiently and creating a happy team and happy clients on the daily.
So, what does that really look like? Lexicon manages the development and implementation of business process excellence, so your law firm is streamlined to the max. This includes focused areas in process improvement, quality management, and client satisfaction.
Our quality team guides the design and management of internal business processes for your quality system components and continuous improvement efforts.
Additionally, we develop and employ surveys to evaluate the satisfaction of your clients throughout the lifecycle of their legal matters.
But we don’t stop there. Our team takes it a step further and ensures practice proficiency by serving as a resource for growing outstanding case and client management skills. We utilize and manage scorecards to measure attorneys’ adherence to your firm’s case management standards, and those scorecards are then monitored and updated as needed. Cases are scored on a routine basis so you can ensure accuracy is upheld.
The results that come from these scorecards and surveys provide targeted data to identify improvement opportunities for your firm’s overall processes and client experience.
A client-centric approach to practice management is key to your firm’s success.
Why Trust Lexicon:
Our facilities team oversees the purchasing and real estate for your firm. This includes selecting office space, negotiating leases, space planning, selecting finishes and décor, and ordering furniture and fixtures.
Lexicon ensures your firm and employees are set up for success while identifying talented employees who will fit within your firm’s culture and help your business grow.
Lexicon provides technology support and data analytics as well as infrastructure and application development as part of its Information Technology services.
Lexicon’s legal operations & training team serves as subject matter experts for your firm’s legal staff team and creates and oversees the administrative components of the paralegal team.
Lexicon marketing services utilize both traditional and digital marketing strategies to build your brand and drive leads to your firm.
Our practice quality teams will help ensure you meet client and firm expectations.
Lexicon’s Virtual Receptionist team strives to retain clients through world-class customer service and aims to lead the industry in revenue and process improvement.