“Call us now—our firm is ready to help!” You likely spend a lot of time, energy, and money to get that message out there. Have you taken stock of what happens on your end when the phone actually rings? It may seem like a small thing, but how the phone is answered at your firm can greatly impact the client experience.
If callers connect with someone who is unprepared to help, or even worse, get sent straight to voicemail without live, personal assistance, your brand perception can be tarnished. Lexicon strives to retain clients by meeting and exceeding expectations. We enhance the client’s first experience through world-class customer service and aim to lead the industry in revenue and process improvement.
Lexicon’s Virtual Receptionist service is a flexible solution for your needs. A Lexicon Virtual Receptionist is a real person, answering phone calls professionally and efficiently on behalf of your firm. We’ll provide your clients and potential clients with basic information, transfer calls, and relay messages to the designated individual at your firm. Callers will hear a customized greeting that represents your law firm before being transferred to the Lexicon Virtual Receptionist.
Why Trust Lexicon:
How much potential business is going to your competitors? Let Lexicon answer your phone the right way, every time.
35% of the time, phone calls from prospective clients are not answered.
11% of callers hang up within 10 seconds.
More than 40% of people who leave voicemail wait 2-3 days to hear back.
Fewer than 10% of potential clients get to speak with an attorney.
96% of potential clients seeking legal advice start their search online.
Billable hours are down on average, -132 hours/lawyer/year or -8.2%/lawyer/month since 2007, while worked hours remain consistent.
90% of firms say they spend too much time on the billing and invoicing process.
76% of clients prefer to pay electronically.
Utilizing video marketing can increase a law firm’s organic search traffic by 157%.
74% of all legal consumers visit law firms’ websites to take action.
When legal firms use video content for marketing purposes, web traffic from search engines increases by 41%.
45% of all traffic to law firm websites is driven by LinkedIn.
In a survey of over 101 law firms, more than half grew their number of clients due to increased social media engagement.
80% of firm leaders anticipate marketing and business development to be a major priority for firm.
96% of people seeking legal advice use a search engine.
Waiting 1 week to enter time results in 50-75% loss in revenue.
Waiting 24 hours to enter time results in a 25% loss in revenue.
Only 81% of billable hours are actually invoiced.
Waiting until the end of day to enter time results in a 10% decrease in revenue.
Our facilities team oversees the purchasing and real estate for your firm. This includes selecting office space, negotiating leases, space planning, selecting finishes and décor, and ordering furniture and fixtures.
Lexicon ensures your firm and employees are set up for success while identifying talented employees who will fit within your firm’s culture and help your business grow.
Lexicon provides technology support and data analytics as well as infrastructure and application development as part of its Information Technology services.
Lexicon’s legal operations & training team serves as subject matter experts for your firm’s legal staff team and creates and oversees the administrative components of the paralegal team.
Lexicon marketing services utilize both traditional and digital marketing strategies to build your brand and drive leads to your firm.
Our practice quality teams will help ensure you meet client and firm expectations.
Lexicon’s Virtual Receptionist team strives to retain clients through world-class customer service and aims to lead the industry in revenue and process improvement.