Virtual Receptionist

First impressions matter. We make them count.

Personalized Experience. Customized Communication.

What We Offer
CUSTOMIZED, ON-BRAND GREETINGS
CALL ANSWERING
BASIC QUESTION ANSWERING
PROPER CALL TRANSFER
MESSAGE TAKING AND RELAYING
AFTER-HOURS SUPPORT WHEN NEEDED
CLIENT INTAKE
BILLING SUPPORT

“Call us now—our firm is ready to help!” You likely spend a lot of time, energy, and money to get that message out there. Have you taken stock of what happens on your end when the phone actually rings? It may seem like a small thing, but how the phone is answered at your firm can greatly impact the client experience.

If callers connect with someone who is unprepared to help, or even worse, get sent straight to voicemail without live, personal assistance, your brand perception can be tarnished. Lexicon strives to retain clients by meeting and exceeding expectations. We enhance the client’s first experience through world-class customer service and aim to lead the industry in revenue and process improvement.

Lexicon’s Virtual Receptionist service is a flexible solution for your needs. A Lexicon Virtual Receptionist is a real person, answering phone calls professionally and efficiently on behalf of your firm. We’ll provide your clients and potential clients with basic information, transfer calls, and relay messages to the designated individual at your firm. Callers will hear a customized greeting that represents your law firm before being transferred to the Lexicon Virtual Receptionist.

Why Trust Lexicon:

  • Extensive job training, inclusive of customer service best practices
  • Ongoing education and experience in legal industry rules, regulations, and terminology
  • Thorough training on client and practice area specifics
  • More than a decade of dedicated legal industry experience
  • Can help increase the number of calls handled, consultations scheduled and new clients per firm
  • :20 average speed to answer
  • Regular check-ins with Client
  • In-depth monthly reporting
  • Ability to integrate with Lexicon software

 

How much potential business is going to your competitors? Let Lexicon answer your phone the right way, every time.

Did You Know?

35% of the time, phone calls from prospective clients are not answered.

Source: Law Technology Today

Total Practice Management. Total Peace of Mind.

Lexicon takes care of the business so you can take care of the law.