Virtual Receptionist

With the Coronavirus (COVID-19) pandemic making it challenging for businesses to promote efficiency within the workplace, Lexicon is ready when you need the support most. With 12 years of experience, we are an advocate for law firms and their clients and can help you reach your goals during this time of uncertainty.

Lexicon offers the Lexicon Virtual Receptionist, an easy and affordable way to provide support for your clients and promote your law firm’s professional image.

What is a Lexicon Virtual Receptionist?

While the name may promote the remote services of the receptionist, a Lexicon Virtual Receptionist is a real person, answering phone calls on behalf of your firm efficiently and professionally. Calls from your clients will be routed to the line of the Lexicon Virtual Receptionist, instilling the businesslike attitude that your clients have come to expect.

The calls will use a customized greeting that signifies your law firm. Then, the Lexicon Virtual Receptionist will provide basic information, transfer calls, or relay messages to the designated individual at your firm.

5 Reasons to Hire a Lexicon Virtual Receptionist

1. Your calls are answered quickly.

This service will impact the efficiency of your law firm, from your busy attorneys to other members of your staff. Managing inbound calls can be taxing, and many services fail to keep up with the demand of many high-demand attorneys in the legal field.

2. Your calls are always answered by a person (not voicemail).

The Lexicon Virtual Receptionist offers the comfort of a person-to-person customer experience, eliminating the impersonality of a voicemail box or a computer, while promptly addressing your needs.

Many other services do not address the complex concerns that a client may have over the phone, allowing their issues to go unanswered. By having the personable touch of a Lexicon Virtual Receptionist, your law firm can rest assure that a dedicated person will be assisting your clients with their every need, even if it is outside of the normal business hours of your firm.

3. Your calls are answered outside of your normal firm hours.

A Lexicon Virtual Receptionist allows your firm to extend its accessibility. Phone calls to your law firm can be answered outside of the average work day, giving your clients the added comfort and your firm additional service.

4. The first impression can last a lifetime.

Having a real person answer your calls is a small touch, but it is one that adds to the first impression of a potential client when they call your law firm, in need of legal assistance. By providing a potential client a knowledgeable and affable individual in your Lexicon Virtual Receptionist, you can ensure that your calls always will be going to a person with your client’s best interests in mind.

5. You will not miss out on any client lead opportunities.

Your law firm will not lose lead opportunities, because a client was unable to leave a voicemail. The benefits of a Lexicon Virtual Receptionist allow your law firm to continue servicing the needs of your clients during uncertain times.

Pricing

No matter the size of your law firm, nor the area of practice, Lexicon offers pricing plans to fit your unique needs. View the Lexicon Virtual Receptionist pricing plans below and learn more about what Lexicon can do for you.