Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeX Factor, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Director of Client Services Amanda Fowler to discuss how law firms can better manage their relationships with their clients.
Amanda describes her role, diving more into what client care services do as a soundboard to how clients feels about the case and their attorneys. She talks about being able to facilitate feedback from the client to the firm, offering service points of strength and weakness to the attorneys.
Amanda highlights the necessity of client care services and how it can act as a mediator in conflict resolution if one occurs during the process. She talks about the metrics and types of scores involved in determining client satisfaction.
She breaks down the ins and outs of how law firms can benefit from a legal services provider like Lexicon, in forging better attorney-client relationships and what can happen if attorneys attempt to do this all themselves.