Answering the Call for Legal Services With Client Contact – The LeXFactor

Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeXFactor, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Director of Client Services Amanda Fowler to discuss how employing a client contact team, like the one at Lexicon, can improve sales for your law firm.

A representative of the client contact team is the first voice from a firm that the client hears, and Amanda talks about how this representative can educate the caller and help them take steps to solving their legal issue.

Amanda explains how the client contact team can function as a call center for law firms, who wish to utilize their services, as well as how the Lexicon Virtual Receptionist works. She talks about how representatives within the team are divided, so that each pod of representatives knows the ins and outs of the specific firm that they assist.

Amanda dives into the ins and outs of the metrics used by the client contact team, so that the law firm can make data-driven decisions. She highlights the onboarding process of law firms and how the client contact team learns about a new firm.